Frequently Asked Questions - Luxe Clean Solutions
Discover answers to common questions about our cleaning services.
What areas do you serve?
We provide cleaning services throughout West London and the surrounding areas in Greater London.
Do you offer one-time cleaning or only recurring services?
We offer both one-time cleaning services as well as recurring cleaning plans to suit your needs.
Are your cleaners insured and background-checked?
Yes, all our cleaners are fully insured and have undergone thorough background checks.
Can I reschedule or cancel my booking?
Yes, you can reschedule or cancel your booking by contacting us at least 24 hours in advance.
1. What areas do you serve?
We proudly operate in West London, specifically covering Chiswick, Heathrow, and the surrounding regions in Greater London. If you're unsure whether we include your location, don’t hesitate to contact us!
2. What types of cleaning services do you offer?
We offer residential cleaning and commercial cleaning services.
3. How can I book a cleaning service?
To schedule a cleaning service, please feel free to reach out to us by email or phone. For booking requests, kindly submit them via email for efficient processing.
4. What are your operating hours?
Our operating hours are Monday to Friday from 8:00 AM to 11:00 PM, Saturday & Sunday from 9:00 AM to 8:00 PM.
5. Do I need to provide cleaning supplies?
No, our cleaners bring all necessary supplies and equipment. However, if you prefer us to use your products, just let us know.
6. Do I need to be home during the cleaning?
It's entirely up to you! Many of our clients choose to be away during the cleaning, while others prefer to be at home. We ensure the utmost professionalism and security, regardless of your choice.
7. What payment methods do you accept?
We accept various payment methods, including credit and debit cards, bank transfers, and cash. Please reach out for more details on your preferred payment option.
8. What should I do to prepare for my cleaning appointment?
While we handle most of the cleaning tasks, we recommend tidying up any personal items or valuables before our team arrives. This helps us provide the best service possible.